Refund policy

30-Day Return Policy

We offer a 30-day return policy for unworn, unwashed items in their original packaging. We get it. Sometimes the sizing is off, or maybe your team suddenly started winning (congratulations, but no refunds for good fortune).

To qualify for a return:

  • Item must be unused and in original condition
  • Item must be in original packaging with tags attached
  • Return request must be initiated within 30 days of delivery
  • Proof of purchase is required

How to Start a Return

  1. Email us at returns@shameface.com with your order number and reason for return
  2. We'll send you a prepaid return shipping label (US only)
  3. Pack the item securely and drop it off at your nearest shipping location
  4. Once received and inspected, we'll process your refund within 5-7 business days

International returns: Customers are responsible for return shipping costs. We recommend using a trackable shipping method.

Exchanges

Need a different size or color? We're happy to help! Exchanges follow the same process as returns. Once we receive your original item, we'll ship out your replacement.

Pro tip: If you need the new item quickly, we recommend placing a new order and returning the original for a refund.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Items marked as "Final Sale"
  • Gift cards
  • Items that have been worn, washed, or altered
  • Items without original tags and packaging

Damaged or Defective Items?

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We'll make it right, either with a replacement or a full refund.

Unlike your team's management, we actually care about quality control.